Frequently Asked Questions

About Our Custom Seat Covers

1. Are your seat covers ready-made or custom-made?

All Awesome Cover seat covers are custom-made for your specific vehicle.

We manufacture each set according to your vehicle make, model, year, seat configuration, colour and selected design options.

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2. How do I make sure I order the correct seat covers?

Please carefully check your vehicle’s:

* Make
* Model
* Year
* Seat configuration

If you are unsure, please contact us before placing your order.

You can also send us photos of your seats, and our team can help confirm the correct configuration.

3. Can I choose the colour and design?

Yes.

You can choose from our available colours, materials, stitching and design options.

Your seat covers are then produced according to your selections.

4. Can I request a special colour or design?

If you have a specific colour or design in mind, please contact us before ordering.

We will let you know whether your request can be produced.

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Production & Shipping

5. How long does my order take?

Because every set is custom-made, your order requires production time.

The estimated total delivery time is approximately 10–14 days from the date you place your order to the date you receive your seat covers.

This includes production, quality checking and DHL delivery.

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6. How will my order be shipped?

All orders are shipped using DHL.

Once your order has been dispatched, we will provide a DHL tracking number so you can track your delivery.

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7. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order.

Because production may begin shortly after your order is confirmed, changes or cancellations may not be possible once production has started.

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Installation

8. Are the seat covers difficult to install?

Our seat covers are vehicle-specific and designed for a close, factory-style fit.

Installation may take some time because the covers are designed to fit tightly around the original seats.

Some customers may prefer professional installation, especially for more complex seat configurations.

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9. Why does my seat cover feel very tight during installation?

This is normal for a custom-fit seat cover.

The cover is designed to fit closely to the original seat rather than being loose like a universal seat cover.

During installation, the material may need to be carefully stretched and positioned around the seat.

Do not force or cut the cover.

If you are having difficulty, please contact us and send photos or a short video. Our team can guide you through the installation.

10. The seat cover doesn’t look perfectly fitted after installation. What should I do?

Please don’t worry.

After installation, some areas may require additional adjustment, pulling and repositioning to achieve the best fit.

Please send us clear photos of the installed seat cover before making any modifications.

Our team can help identify whether it is an installation adjustment or a product issue.

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11. Can I cut or modify the seat covers myself?

Please do not cut, modify or alter the seat covers before contacting us.

If you believe there is a fitment problem, send us photos first.

Unauthorised modifications may affect our ability to determine the cause of the problem.

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Airbags & Safety

12. Are your seat covers compatible with side airbags?

Our vehicle-specific seat covers are designed with consideration for the original seat configuration and relevant side-airbag areas.

However, installation must be carried out correctly.

Never cut, modify or alter the airbag area yourself.

If you have any concerns about the airbag area during installation, stop and contact us before continuing.

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13. Can the seat covers affect my seat functions?

The seat covers are designed around the original vehicle seat configuration.

However, after installation, please check that all relevant seat functions, seat belts and safety features operate normally.

If anything does not work correctly, stop using the affected seat and contact us.

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Fitment & Problems

14. What if I think you sent me the wrong seat covers?

Please don’t install or modify the product.

* The seat covers
* Your vehicle seats
* Any labels or markings on the packaging

We will check the order and help resolve the issue.

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15. What if I entered the wrong vehicle information when ordering?

Please contact us immediately.

If production has not started, we may be able to update your order.

If production has already started or the product has been completed according to the information you provided, additional costs may apply for a remake.

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16. What if I can’t install the seat covers?

Don’t cut or modify the product.

Take a few clear photos or a short video showing the problem and contact us.

Our team can provide installation guidance and help determine the best solution.

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17. What if the product has a manufacturing defect?

Please contact us as soon as possible and provide photos or videos showing the issue.

We will assess the problem and, where applicable, arrange a repair, replacement or refund in accordance with our Refund & Return Policy and Australian Consumer Law.

After Your Order

18. Can I get installation help?

Yes.

If you have difficulty during installation, please contact us.

Sending clear photos or a short video of the problem will help our team provide faster and more accurate guidance.

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19. What should I do before installing my seat covers?

We recommend:

1. Check the package and all seat covers when they arrive.
2. Confirm that the vehicle information is correct.
3. Compare the covers with your original seats.
4. Read the installation instructions.
5. Identify the correct position of each cover.
6. If you are unsure about anything, contact us before cutting or modifying the product.

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20. Can I install the seat covers myself?

Yes, many customers can install them themselves.

However, because our covers are designed for a close, vehicle-specific fit, installation can require patience and careful adjustment.

For complicated seat configurations, professional installation may be recommended.

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Need Help?

21. Still have questions?

We’re here to help.

Please contact Awesome Cover Australia PTY LTD with your:

* Order number
* Vehicle make, model and year
* Description of the problem
* Clear photos or video

The more information you provide, the faster we can help.

Email: [awesomecoverbrisbane@gmail.com]